Online sales of cigarettes and tobacco are prohibited by law. You can only view current sale prices in our blog.

  • ✅ Log in if you already have an account. This helps us retrieve your information faster.
  • ✅ Want to reorder a previously purchased product?
    Log in to your account and go to "Orders" → "Details" → "link"
  • ✅ Have a question about a product?
    Please fill in the form below. Feel free to add a photo if it helps.
  • ✅ Note: we do not respond to questions about tobacco products.

WhatsApp You can also contact us via WhatsApp to ask a question. Please make sure you are logged in to your account so we can assist you more effectively.
We are available on weekdays from 8 a.m. to 4 p.m. and on Saturday from 8 a.m. to 1 p.m..
The WhatsApp button is only visible when you are logged in.

Contact form

Subject

Please use this form to send us more efficient data. We aim to respond within 24 hours on working days. Please choose the topic that best suits your query. ( !!! Please note: if you have a complaint about an order please use the correct form !!! )

What's wrong with your order?

Please choose the subject that best matches your issue. We aim to respond within 24 hours on working days. If you have not received your parcel, please first check with your neighbor — they may have accepted it on your behalf. Also, don’t forget to check your tracking link for the most up-to-date delivery status.

What is your technical problem?

With these questions, we can investigate your problem more quickly.

Your contact details

Please provide us with the 9 letters of your order. These can be found at the top of your invoice or in your account, in your order details.

Your contact details

Too bad your package is damaged or incomplete! Please provide us with the 9 letters of your order. You can find them at the top of your invoice or in your account, in the details of your order. In order to serve you faster, please send us some pictures of the package and its contents. If you want to send us more than one picture, please use WhatsApp on +32 (0)498 92 18 53.

Technical problem

Describe your problem as briefly as possible. If possible, you may take a print screen of your screen and send it to us using the form below or via WhatsApp at: +32 (0) 498 92 18 53. We will help you as soon as possible!

All questions about our products

If you have a general question about a product, please select the appropriate topic below.

Product information

Ex: Mascotte De Luxe

If applicable

Questions for proffesional purchase

If you are a business customer and have a question for us, please select the appropriate topic below.

Your professional details
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Questions about tobacco products

General questions about tobacco products, such as: What is the most cheapest rolling tobacco? How much am I allowed to take abroad? Etc. It is impossible for us to answer these everyday questions. You can only view ad compare the current sales prices in our blog. They are only sold in our physical shop, where you are welcome.