Terms and Conditions

3.1 All prices mentioned are always inclusive of VAT and all other taxes to be borne by the customer. If delivery, transport, reservation or administrative costs are charged, this will be mentioned separately.

3.2 The indication of price relates exclusively to the articles as described verbatim. The accompanying photo is for decorative purposes only and may contain elements that are not included in the price.

4.1 When ordering, the buyer chooses the delivery method:

- BPost: home delivery;
- DPD: home delivery;
- DPD Parcelshop: delivery at a collection point (standard delivery method),
- BPOST BPACK: delivery at a collection point

After ordering and sending the goods, a tracking number will be sent to the buyer by e-mail.

If you are not at home when your parcel is delivered, the relevant carrier can deliver your parcel to the nearest pick-up point.

4.2 When collecting the goods at a collection point, the buyer must present a valid identity document or power of attorney with a copy of a valid identity document of the buyer. The goods remain available for a period of seven days at the DPD collection point chosen by you or us.

4.3 In the absence of collection of the goods within the period as described in article 4.2, the goods will be returned to us. The costs shall be borne by the buyer.

4.4 After return of the goods, they can be collected by the buyer at the registered office of ESQW SRL or after prepayment of the shipping costs can be sent again.

4.5 If you do not collect the goods within the period mentioned in article 4.2 and the goods have already been returned to us, we will charge a return fee and a 5 euro administration fee. We will deduct this amount from the purchase price. We will refund the remaining amount via the same payment method you used for the original purchase.

(You will receive a payment link from us to pay the shipping costs, after payment your parcel will be sent back to you.)

5.1 If you buy goods or services from us, you have the right for 14 days from delivery or conclusion of the contract to decide that you do not want to keep the goods.  You can then return your order without payment of a penalty and without giving any reason (you will pay the costs for this yourself).  Within 14 days after we have received your order back or you have indicated that you wish to withdraw from the agreement, we will refund you the full purchase price of it using the same means of payment with which you paid.

5.2. You will therefore bear the direct costs of returning the goods. We will indicate the cost of this or provide an estimate, if this cannot reasonably be calculated in advance. 

5.3 We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.

5.4 During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to be able to return the goods as described above, you may only unpack or view the goods to the extent necessary to assess whether you wish to keep the goods. Returned goods may be inspected, but must not have been used. If you return the goods, this must be done together with the original packaging, with all delivered accessories and in the original condition and packaging and taking into account our instructions below.  

5.5 To quickly and correctly exercise your right of withdrawal, both in the case of delivery of services and delivery of goods, please complete the form below and send it to SmokerShop Rue de Courtrai 33, Pecq 7740. We will send you a confirmation of receipt of your revocation by e-mail.

Download here return form via the link below

Complete this form and reason for return, return it to us.

6.1 The statutory warranty of 2 years applies. This guarantee only covers a lack of conformity that already existed at the time of delivery of the goods. During these 2 years, the seller undertakes to replace or repair the defective article or part free of charge. The seller reserves the right to exchange the item if the cost of repair is disproportionate, or if a repair is impossible. Defects that manifest themselves after a period of 6 months after delivery are not deemed to be present at the time of delivery, unless the Customer provides evidence to the contrary.

6.2 In order to invoke a guarantee, the buyer must be able to present the proof of purchase, the receipt or the invoice. The warranty is not transferable. Any defect must be reported within 2 months of its discovery, within the warranty period. Afterwards, any right to repair or replacement expires.

6.3 The warranty does not apply to defects caused by accidents, aggravation of the situation due to negligence, falls, use of the item contrary to the purpose for which it was designed, non-observance of the operating instructions or manual, modifications or alterations to the device, heavy use, incorrect assembly, poor maintenance, abnormal, commercial or incorrect use.

7.1 Payment is always made electronically via credit or debit card. Any order is payable immediately at the time of conclusion of the agreement.

7.2 All invoices that have not been paid on the due date will automatically, and without any notice of default or reminder being required, give rise to interest on arrears equal to 10%. In addition, the amount of unpaid invoices shall be increased by 10% by way of conventional compensation for damages, with a minimum of EUR 25, also without any prior notice of default or reminder being required and without prejudice to the principal sum, the default interest, all collection, reminder and prosecution costs.

8.1 The Seller's website is intended to provide the Customer with general information about the Seller's products and activities. The seller only has an obligation to use his best efforts with regard to access, the ordering process, the delivery or the other services.

8.2 The seller has the right at any time to suspend or discontinue all or part of the site for maintenance, updating or any other reason, even without prior notice.

8.3 The seller cannot be held liable for any hindrance or damage caused by the use of the internet, by any breakdown of the system, the intrusion of outsiders or a virus, nor for any information placed or processed on it by third parties or by any other fact that can be considered as force majeure.

9.1 The seller's privacy policy states the data collection, the processing of personal data, the purposes of the processing, the technical and organizational measures and your rights related to the processing.

9.2 The processing of personal data within ESQW SRL is subject to European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

10.1 All parts of the Seller's site, including the technology used, are the exclusive property of the Seller and are protected by copyright. Users who have their own website and who, even for purely personal use, want to set up an automatic link between their own site and the vendor's home page, must request the vendor's express permission to do so.

11.1 The delivered goods remain the exclusive propertyof the seller until full payment has been made by the customer. The customer undertakes, if necessary, to draw the attention of third parties to the retention of title, e.g. to any person who may come to seize goods that have not yet been paid for in full.

11.2 All risks after delivery, with the exception of theft, humidification, damage, etc., shall be borne by the buyer, even if they have not yet been paid for.

12.1 All disputes related to or arising from the use of the document, as well as from the conclusion, validity, interpretation or execution of the present terms and conditions of sale will be subject to Belgian law, whereby the court of first instance in Hainaut, Tournai department; the commercial court in Bergen-Charleroi, Tournai department and the justice of the peace court of the 2nd canton in Tournai have exclusive jurisdiction.